At Lucas Cookware, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Refund policy below.
1. Returns
We accept returns on products within 30 days of the delivery date. To be eligible for a return, the item must be:
- In new, unused, and resalable condition.
- In its original packaging, with all tags, instructions, and accessories intact.
Please note that some items, such as personalized or opened food storage containers, may not be eligible for return due to health and safety regulations.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at [email protected] or through our contact form to request a return authorization. Be sure to include your order number and details about the item you wish to return.
- Once your return is approved, we will provide you with instructions on how to send the product back to us. Please ensure that the product is packaged securely to prevent damage during transit.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment. Please note that refunds may take a few days to appear, depending on your payment provider.
5. Shipping Costs
Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the product is defective or an error was made on our part.
6. Exchanges
If you need to exchange an item for a different size, color, or model, please initiate a return as outlined above and then place a new order for the desired item. We do not offer direct exchanges at this time.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference. In such cases, we will cover the return shipping costs.
8. Contact Us
If you have any questions or need assistance with a return, please contact us at [email protected].